Frequently Asked Questions

Seat Haus is an Australia-based online furniture store specialising in comfortable, practical and modern seating solutions. Our range includes office chairs, desk chairs, home-office seating and other furniture designed for everyday comfort and functionality.

Seat Haus is based in Australia. Our business address is 372 Old Sturt Highway, Glossop, South Australia 5344, Australia.

Seat Haus currently ships within Australia. Available shipping options and applicable delivery conditions are displayed on our website and at checkout.

Eligible orders may qualify for free standard shipping. Shipping eligibility and any exclusions are confirmed on the website or during checkout before you complete your purchase.

Orders are generally processed within 1–2 business days. Business days are Monday to Friday, excluding applicable public holidays.

Orders placed by 5:00 PM Adelaide local time on a business day are generally considered for processing that day. Orders placed after the cut-off may be processed on the next available business day.

Delivery generally takes around 3–5 business days after order processing. In many cases, the overall timeframe is approximately 4–7 business days, although delivery times can vary depending on location, carrier schedules and other circumstances.

Where tracking is available for your order, tracking information will generally be provided once your order has been dispatched.

If you need to change your delivery address, please contact us as soon as possible. We may be able to update the address if your order has not yet been processed or dispatched.

Eligible products may generally be returned within 30 days, subject to our Return & Refund Policy and the condition of the product. Items should normally be unused, complete and returned with their original packaging where reasonably possible.

Change-of-mind returns may be accepted for eligible products within the applicable return period. Return shipping may be the customer's responsibility unless otherwise stated by Seat Haus.

Exchanges may be available depending on the product, its condition and stock availability. Please contact our support team before sending an item back so we can confirm the appropriate process.

Please contact us as soon as possible if your order arrives damaged. Include your order number and clear photographs of the product and packaging so our team can assess the issue and help arrange an appropriate solution.

If you receive an incorrect product, please contact us with your order number and photographs of the item received. We will review the issue and assist with the next steps.

If you believe your product is faulty or defective, please contact us with your order details and photographs or other useful information about the issue. Your rights under the Australian Consumer Law are not affected by our return procedures.

Approved refunds are generally issued to the original payment method used for the order. The time it takes for the refund to appear can vary depending on your payment provider or financial institution.

Once an eligible returned item has been received and approved, refunds may take up to 10 business days to process. Additional processing time may apply depending on the payment provider.

Assembly requirements vary by product. If assembly is required, instructions and the relevant components should be included with your product. Please follow the supplied instructions carefully.

Care instructions vary depending on the materials used. We recommend following the care instructions supplied with your product and avoiding harsh chemicals, abrasive cleaners and excessive moisture unless specifically permitted.

You can contact the Seat Haus support team by email at info@seathaus.shop. We are happy to assist with questions about products, orders, shipping, returns and general customer support.