About This Privacy Policy

Seat Haus respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes how information may be collected and used when you visit or use our website, purchase products, contact our support team or interact with services connected to our store.

Information We May Collect

Depending on how you interact with Seat Haus, we may collect information such as:

• Name and contact details.
• Billing and delivery information.
• Email address and telephone number where provided.
• Order and transaction information.
• Information you provide when contacting customer support.
• Website usage, device and browser information.
• Information collected through cookies and similar technologies.

How Information Is Collected

Information may be collected when you browse our website, create or place an order, subscribe to communications, submit a contact request, or otherwise interact with our store.

Some information may also be collected automatically through technologies such as cookies, pixels and analytics tools.

How We Use Information

We may use information to:

• Process and fulfil orders.
• Arrange delivery and shipping.
• Provide customer support.
• Respond to enquiries and requests.
• Process returns, exchanges and refunds.
• Improve our website, products and services.
• Maintain website security and prevent fraud.
• Send marketing communications where permitted and applicable.
• Meet legal, accounting and regulatory requirements.

Orders & Payments

When you place an order, information necessary to process that order may be shared with Shopify and relevant payment, fulfilment and service providers.

Shipping & Delivery Information

To fulfil an order, we may provide relevant information such as your name, delivery address, contact details and order information to shipping, courier, fulfilment or logistics providers.

These providers may use the information only as needed to provide their services and fulfil the delivery.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to remember preferences, support website functionality, understand website usage and improve the shopping experience.

Some cookies may be provided by third-party services used by Shopify or by applications and analytics tools connected to our store.

Shopify & Third-Party Services

Seat Haus operates through Shopify. Shopify and other service providers may process information necessary to operate our online store, process payments, provide hosting, analyse usage, prevent fraud and support other store functions.

Third-party applications connected to our store may also process information according to their own privacy policies and terms.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about products, promotions, updates or other communications.

You may unsubscribe from marketing communications where an unsubscribe option is provided.

When Information May Be Shared

We may disclose information where reasonably necessary to operate our business, including to:

• Shopify and relevant technology providers.
• Payment processors and financial service providers.
• Shipping and delivery providers.
• Website, analytics and application providers.
• Professional advisers where reasonably necessary.
• Authorities or other parties where legally required.

International Disclosure

Some service providers used to operate our store may process or store information outside Australia.

Where information is disclosed overseas, Seat Haus aims to use appropriate service providers and handle personal information in accordance with applicable requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining business records and meeting legal or regulatory obligations.

Access & Correction

Depending on applicable privacy laws, you may have rights to request access to personal information we hold about you or request that inaccurate information be corrected.

Requests can be made using the contact details provided below.

Privacy Concerns & Complaints

If you have a question, concern or complaint about how Seat Haus handles personal information, please contact us first so we can review and respond to your concern.

We aim to respond to privacy enquiries within a reasonable period.

Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable law.

Third-Party Links

Our website may contain links to third-party websites, services or applications.

Seat Haus is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external service you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

The updated version will be posted on this page when changes are made.

Australian Privacy Requirements

Seat Haus aims to handle personal information in a manner consistent with applicable Australian privacy requirements.

Nothing in this Privacy Policy is intended to exclude, restrict or replace any rights or protections that cannot lawfully be excluded under applicable law.