Acceptance of These Terms

By accessing, browsing or using the Seat Haus website, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order through our store.

These terms apply to visitors, customers and other users who access or use the Seat Haus website and services.

About Seat Haus

Seat Haus is an online furniture store specialising in office, ergonomic and seating products designed for home offices, workplaces and everyday use.

Products & Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images, colours and other information displayed on our website are accurate and up to date.

Product colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.

We reserve the right to correct errors, update information or change product availability where reasonably necessary.

Product Availability

All products are subject to availability.

Adding a chair or other product to your cart does not guarantee that the product will remain available until checkout is completed.

If an ordered product becomes unavailable, we may contact you regarding the order and provide an appropriate solution, including where applicable a refund or alternative product.

Orders & Purchase Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that Seat Haus has accepted every aspect of the order where there is a genuine issue requiring correction or review.

We may cancel or refuse an order where there is a legitimate issue involving product availability, pricing errors, suspected fraud, technical errors or other reasonable circumstances.

Pricing & Payment

Product prices are displayed on our website and may change from time to time.

The price applicable to your order is generally the price displayed at the time your order is successfully placed, subject to obvious pricing or technical errors.

Available payment methods and any applicable charges will be displayed during the checkout process.

Payments are processed through the payment methods and providers made available through our Shopify checkout.

Order Cancellation

If you need to cancel an order, please contact Seat Haus as soon as possible after placing your order.

Cancellation requests can only be considered before an order has entered processing or has been shipped.

Once an order has been shipped, cancellation may no longer be possible. You may instead be able to request a return in accordance with our Return & Refund Policy and applicable Australian Consumer Law.

Shipping & Delivery

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

Where free standard shipping is offered, the offer applies according to the conditions displayed on our website or at checkout.

Delivery estimates are not guaranteed and may be affected by carriers, weather, public holidays, operational issues or circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information when placing an order.

Returns, Exchanges & Refunds

Returns, exchanges and refunds are handled according to our Return & Refund Policy.

For change-of-mind returns, the product may need to meet the conditions stated in our Return & Refund Policy, including being in suitable condition and, where applicable, having its original packaging and components.

Different rights may apply where a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees.

Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights, remedies or consumer guarantees that cannot lawfully be excluded under Australian Consumer Law.

If a product does not meet applicable consumer guarantees, you may have rights to a repair, replacement, refund or another remedy depending on the circumstances.

Use of Our Website

You agree to use the Seat Haus website only for lawful purposes.

• Do not use the website for fraudulent or unlawful activity.
• Do not attempt to interfere with website security.
• Do not introduce harmful software, code or material.
• Do not attempt to gain unauthorised access to systems or accounts.
• Do not misuse our website, products or services.

Intellectual Property

Unless otherwise stated, content appearing on the Seat Haus website, including text, graphics, logos, images, designs, product content and other materials, belongs to Seat Haus or is used with appropriate rights.

You may not reproduce, copy, modify, distribute or use our content for commercial purposes without permission, except where permitted by applicable law.

Third-Party Services & Links

Our website may use or contain links, services, applications or features provided by third parties.

Third-party services may operate under their own terms and privacy policies.

Seat Haus is not responsible for the content, availability or practices of third-party websites or services that we do not operate or control.

Website Accuracy & Availability

We aim to keep our website available and information accurate, but we cannot guarantee that the website will always be uninterrupted, error-free or completely current.

We may update, modify, suspend or discontinue parts of the website when reasonably necessary.

Limitation of Liability

To the extent permitted by law, Seat Haus will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these terms limits or excludes liability, guarantees or consumer rights where such limitation or exclusion is prohibited by applicable Australian law.

Events Outside Our Control

We are not responsible for delays or failures caused by circumstances that are outside our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Public emergencies
• Power or network interruptions
• Other unforeseen circumstances

We will take reasonable steps to minimise disruption where possible.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website practices or applicable requirements.

Updated terms will be published on this page.

Your continued use of the website after changes are published may constitute acceptance of the updated terms, to the extent permitted by law.

Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand what information may be collected, how it may be used and how we work to protect customer information.

Governing Law

These Terms & Conditions are intended to operate under the laws applicable in Australia.

Nothing in these terms is intended to remove any mandatory legal rights or protections available to consumers under applicable Australian law.

Questions About These Terms?

If you have any questions about these Terms & Conditions, your order, our products or any of our store policies, please contact Seat Haus.