Return & Refund
Return & Refund Policy
At Seat Haus, we want you to feel confident when shopping with us. This policy explains our return, exchange and refund process in a simple and easy-to-understand way.
30-Day Returns
Eligible products may generally be returned within 30 days.
Exchanges
Eligible products may be exchanged subject to availability.
No Standard Fee
No standard restocking fee applies to eligible returns.
Refunds
Approved refunds are generally sent to the original payment method.
Important Return Information
Please contact Seat Haus before sending an item back. Our team will review your request and provide the appropriate return instructions. Where reasonably possible, please keep the original packaging, accessories and product components until your return has been completed.
Return Eligibility
30-Day Return Period
For eligible products, you may generally request a return within 30 days of receiving your order. Please contact us as soon as possible if you would like to return an item.
Product Condition
Returned products should be in reasonable condition and should not have been damaged through misuse, negligence or improper assembly. Original packaging and accessories should be kept where reasonably possible.
Furniture & Chair Returns
Some Seat Haus products may require careful disassembly and packaging before being returned. Please follow the return instructions provided by our support team.
Products That May Not Qualify
A return may not qualify where a product has been substantially damaged after delivery, modified, misused or otherwise made unsuitable for return, subject to your rights under Australian Consumer Law.
How To Request A Return
Contact Us
Email our support team with your order number and explain why you would like to return the product.
Get Return Instructions
Our team will review your request and provide the appropriate return instructions if the return is approved.
Inspection & Refund
Once the returned product is received and assessed, an eligible refund or exchange will be processed.
Change-of-Mind Returns
Change of Mind
If you simply change your mind about an eligible product, you may request a return within the applicable 30-day return period. Eligibility depends on the product condition and applicable return requirements.
Return Shipping
For change-of-mind returns, return shipping costs may be the customer's responsibility unless Seat Haus confirms otherwise.
Original Shipping
Where an order qualified for free standard shipping, the treatment of original shipping charges on a change-of-mind return may depend on the circumstances of the return.
Return Approval
Please do not send a change-of-mind return without first contacting Seat Haus. This helps ensure the product is sent to the correct return location.
Damaged, Defective or Incorrect Products
Contact Us
If your product arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.
Provide Photos
Please provide your order number and, where relevant, clear photos of the product, packaging and issue. This can help us assess the situation more efficiently.
Available Solutions
Depending on the circumstances, we may arrange a replacement, repair, refund or another appropriate remedy.
Your Consumer Rights
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.
Exchanges
Exchange Requests
Eligible products may be exchanged where the requested replacement is available and the return meets our applicable requirements.
Product Availability
Exchanges are subject to stock availability. If the requested replacement is unavailable, we may discuss another suitable option with you.
Refunds
Refund Method
Approved refunds are generally processed to the original payment method used for the order.
Refund Processing Time
After an eligible return has been received and approved, refund processing may take up to 10 business days. Your bank or payment provider may require additional time before the funds appear in your account.
Refund Adjustments
In some circumstances, a refund may be adjusted where a returned product does not meet applicable return requirements, subject to your rights under Australian Consumer Law.
Refund Confirmation
Once a refund has been processed, we may provide confirmation by email. The time for funds to appear depends on your bank or payment provider.
Return Shipping & Costs
Free Standard Shipping
Eligible orders may qualify for free standard shipping according to the conditions displayed on our website or at checkout.
Change-of-Mind Returns
Return shipping for change-of-mind returns may be the customer's responsibility unless Seat Haus confirms otherwise.
Faulty or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact us before arranging return shipping so we can determine the appropriate next step.
Safe Packaging
Please package returned furniture carefully to help prevent damage during transit. Where possible, use the original packaging and protective materials.
Australian Consumer Law
Your Australian Consumer Law Rights
Seat Haus operates in Australia and recognises that Australian Consumer Law provides consumers with certain rights and guarantees for goods and services. These rights may apply where products are faulty, unsafe, not of acceptable quality, not fit for a disclosed purpose, or otherwise do not meet applicable consumer guarantees.
Nothing in this Return & Refund Policy is intended to remove, restrict or replace any rights or remedies available to you under Australian Consumer Law.
Important Things To Know
Contact Us First
Please contact Seat Haus before returning any product so we can provide the correct return instructions.
Keep Your Order Details
Please keep your order confirmation and order number available when contacting us about a return, exchange or refund.
Keep Original Packaging
Original packaging can help protect furniture during return transit and may make the return process easier.
Follow Assembly Instructions
If assembly is required, please follow the product's assembly instructions carefully. Damage caused by improper assembly may affect change-of-mind return eligibility.
Need Help With A Return?
Seat Haus
372 Old Sturt Highway,
Glossop, South Australia 5344,
Australia
We're Here To Help
Have a question about a return, exchange, damaged product or refund? Contact Seat Haus and our support team will help guide you through the next steps.
CONTACT SUPPORT```